Before starting a return please get in touch with me and provide me with the pictures of the outer box as well as the pictures of the item that was damaged. Please do get in touch with us within 24 hours of receiving the item.Please feel free to contact me with any questions you may have. The item "UNBREAKABLE SPIRIT LLADRO PORCELAIN HORSE" is in sale since Monday, July 31, 2017. This item is in the category "Collectibles\Decorative Collectibles\Figurines\Other Collectible Figurines". The seller is "katalinasavola" and is located in Milford, Massachusetts. This item can be shipped to United States.